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bimbimboy@lemm.ee to Technology@lemmy.worldEnglish · 1年前

Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

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Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

bimbimboy@lemm.ee to Technology@lemmy.worldEnglish · 1年前
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Half of companies planning to replace customer service with AI are reversing course | TechSpot
www.techspot.com
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  • M0oP0o@mander.xyz
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    1年前

    Well yeah, when ai started to give people info so wrong it cost the companies money this was going to happen.

    • refract@lemmy.dbzer0.com
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      11か月前

      deleted by creator

      • M0oP0o@mander.xyz
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        1年前

        They did the same for me when my mother passed (no AI, just assholes though).

        • oh_@lemmy.world
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          1年前

          Very true. Air Canada doesn’t need AI to be terrible.

      • Krudler@lemmy.world
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        1年前

        It wasn’t the $700 dude you have to know that.

        • refract@lemmy.dbzer0.com
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          • Krudler@lemmy.world
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            1年前

            Yes it’s very circular.

            You know it had nothing to do with the $700, it had to do with not opening precedent to a flood of future lawsuits.

            I probably would not have replied the way I initially did, but you framed it a $700, and it has nothing to do with it.

    • Roopappy@lemmy.world
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      1年前

      Fun fact: AI doesn’t know what is or isn’t true. They only know what is most likely to seem true. You can’t make it stop lying. You just can’t, because it fundamentally doesn’t understand the difference between a lie and truth.

      Now picture the people saying “We can replace our trainable, knowledgeable people with this”. lol ok.

      • M0oP0o@mander.xyz
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        1年前

        Its funny (and terrifying) that people, even professionals don’t understand how the lie machine works.

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