I did 2 customer surveys in the last days and for both they only had a forward button (or even worse: auto forwarding on selecting a choice), but no back button.
Why would you remove that? That’s so stupid. Especially with touch screen the answer given might have been by accident. Why would you not give people the chance to give you correct answers??
It was standard to have back buttons last time I did such a survey.
Yeah, would explain why one question was about selecting FALSE statements. Seems they finally realized some people don’t care about the answers.
But still, auto forwarding AND removing the back button? I’m not so sure that improves the results overall, but what do I know.
Auto forwarding is the dumb part, since you shouldn’t have the combination.