I did 2 customer surveys in the last days and for both they only had a forward button (or even worse: auto forwarding on selecting a choice), but no back button.

Why would you remove that? That’s so stupid. Especially with touch screen the answer given might have been by accident. Why would you not give people the chance to give you correct answers??

It was standard to have back buttons last time I did such a survey.

  • Thwompthwomp@lemmy.worldEnglish
    121·
    6 days ago

    I quit doing all surveys. Why work for free? It just felt pointless, and I used to fill out a lot of these since I thought it made my voice heard. They also started to feel more sterile and robotic and less about actually getting actionable feedback. Aggregate data tends to suck, and it’s all they want now.