I gave a single example of one way that AI can miss a genuine emergency in a way that a human operator won’t. ‘Nobody will ever call 911 with a stroke and be confused’ isn’t a realistic defense of removing the best system we have of assessing information, the human brain.
It would have to be a stroke during the time there was an ongoing scenario that resulted in higher than typical call volume about the scenario, and a stroke victim calling in who could only say “yes”.
It doesn’t have to be a stroke, do you really think that’s the only thing that can make people confused or give anything other than the expected answer? Panic, being hard of hearing, sometimes people even have to pretend to be calling someone else so that they can call for help in front of an abuser.
You’re really married to the idea of this being unable to go wrong.
Again, a human being and an LLM strapped on top of voice recognition are not the same thing. A person can understand tone and context that an LLM can’t. It absolutely can’t perform at the same level while taking fucking drive through orders and you think it can function in an emergency? ‘Well people can make mistakes too’ isn’t going to bring back anyone who dies because of this.
The difference being that operators aren’t working tired, distracted, and irritable for their entire shift while AI is functionally brain damaged the entire time.
If you’re going to refuse to acknowledge that just listening for the word ‘yes’ isn’t enough in an emergency situation then there’s no point in continuing this. Which, if it’s literally just a binary yes/no why the hell do we need AI and not ‘press 1 if you’re calling about x emergency’?
Oh, so that is a concern when it comes to pointing out the ways in which AI is a solution looking for a problem, but not when it comes to pointing out this could kill people?
Not that you bothered to ask, but my solution is to add enough operators so that they aren’t working barely staffed at all times and getting overwhelmed the second more than a few calls come in. Working constantly at minimum staffing is the problem, this was solvable before 2022 without AI and it still isn’t necessary.
I gave a single example of one way that AI can miss a genuine emergency in a way that a human operator won’t. ‘Nobody will ever call 911 with a stroke and be confused’ isn’t a realistic defense of removing the best system we have of assessing information, the human brain.
It would have to be a stroke during the time there was an ongoing scenario that resulted in higher than typical call volume about the scenario, and a stroke victim calling in who could only say “yes”.
Not impossible, but wildly unlikely.
It doesn’t have to be a stroke, do you really think that’s the only thing that can make people confused or give anything other than the expected answer? Panic, being hard of hearing, sometimes people even have to pretend to be calling someone else so that they can call for help in front of an abuser.
You’re really married to the idea of this being unable to go wrong.
I’m actually married to the idea that the same thing could go wrong with a human, so from that standpoint it’s a wash.
Again, a human being and an LLM strapped on top of voice recognition are not the same thing. A person can understand tone and context that an LLM can’t. It absolutely can’t perform at the same level while taking fucking drive through orders and you think it can function in an emergency? ‘Well people can make mistakes too’ isn’t going to bring back anyone who dies because of this.
All it needs to do is be at least as good as a human, and humans get tired, distracted, irritable, etc. so it’s pretty easy to outperform humans.
It’s only looking for the word “yes”. Literally any other sound and it routes to a human.
The difference being that operators aren’t working tired, distracted, and irritable for their entire shift while AI is functionally brain damaged the entire time.
If you’re going to refuse to acknowledge that just listening for the word ‘yes’ isn’t enough in an emergency situation then there’s no point in continuing this. Which, if it’s literally just a binary yes/no why the hell do we need AI and not ‘press 1 if you’re calling about x emergency’?
But but but what if the person is stroking out and presses 1 when they meant 2???
Oh, so that is a concern when it comes to pointing out the ways in which AI is a solution looking for a problem, but not when it comes to pointing out this could kill people?
Not that you bothered to ask, but my solution is to add enough operators so that they aren’t working barely staffed at all times and getting overwhelmed the second more than a few calls come in. Working constantly at minimum staffing is the problem, this was solvable before 2022 without AI and it still isn’t necessary.