Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB
A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.
The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop “only accepts 32GB RAM maximum.”
The removed RAM was sent back to the customer with the laptop.
Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/
_**Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec**_
when I was in college I worked at a Best Buy. this was in the early 00s. when I worked there in the media department they had just transitioned the tech bench over to geek squad. Yeah none of those dudes were trained in any of it. Most were just guys they pulled from other departments who essentially knew how to turn on a PC and swap out ram. that’s it. There was all of ONE dude who actually knew what he was doing but the rest had no clue. I remember buying a graphics card from the PC dept cause I got a decent discount, they offered to install it for me. that was a hard pass.