Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB
A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.
The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop “only accepts 32GB RAM maximum.”
The removed RAM was sent back to the customer with the laptop.
Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/
_**Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec**_
the sku and item description indicates a third-party sold the item via bestbuy’s web site. it was upgraded by that third party before final sale. the extra ram would be covered by that entity, not bestbuy.
but we do not know if bestbuy actually returned the modules that were originally in the laptop, nor do we know if it was the oem one or the added one that was ‘bad’. we also don’t know if the third-party seller simply added one so-dimm to the original configuration or pulled the original to install a matched pair instead.
if it was the oem one, it should have been covered by lenovo’s warranty, i.e. replaced by bestbuy as a warranty repair–the laptop having been upgraded is irrelevant to that remedy.