Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB
A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.
The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop “only accepts 32GB RAM maximum.”
The removed RAM was sent back to the customer with the laptop.
Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/
_**Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec**_
Best Buy broke the power button on my laptop when they replaced a faulty screen and then refused to fix it for free. It took so many phone calls and emails and in-person visits to get them to take care of that shit, it was like a part-time job. In the end they framed it as “this one time we’ll make an exception and do it gratis” as if they were doing me a huge favor by addressing their own fuck up.
At the time, they very carefully crafted a mirage hidden behind carefully worded messaging and the appearance of an in-house workshop for computer repairs, when in fact, the overwhelming majority of the time they were just sending the equipment out to a 3rd party repair warehouse (sometimes in another country) that clearly did not care about the quality of the work.