country.”

“The healthcare crisis didn’t happen by accident, it is the direct result of decades of neoliberal policy choices that handed more power to corporate healthcare giants while families paid the price…”

  • 404found@lemmy.zip
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    3 days ago

    It would also help if there was an incentive for these companies to provide quality care through feedback of real patients. Like some kind of significant incentive where they would realize their automated phone system doesn’t work. That’s just the first place I thought of though

    • bigfish@lemmy.dbzer0.com
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      3 days ago

      That’s what I meant by a managed care model. Fixed reimbursement per capita with minimum coverage requirements and incentive bonuses for quality, service, etc.

      • 404found@lemmy.zip
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        2 days ago

        Ah I see. I did a little AI research on this. Apparently hospitals in the USA have a form of this approach. Obviously a flawed system but it’s called Hospital Value-Based Purchasing (VBP) and the surveys only make up a portion of the VBP program.

        Large hospitals select 300 “random” patients a year to survey. That can be done through a company or the hospital can register to do it themselves.