beep@piefed.world to Technology@lemmy.worldEnglish · 4 days agoOvernight, Meta deleted all her accounts. AI customer service won’t let her reach a human | It's part of a trend that experts say won't end until regulation is introducedwww.cbc.caexternal-linkmessage-square39fedilinkarrow-up1171arrow-down12file-text
arrow-up1169arrow-down1external-linkOvernight, Meta deleted all her accounts. AI customer service won’t let her reach a human | It's part of a trend that experts say won't end until regulation is introducedwww.cbc.cabeep@piefed.world to Technology@lemmy.worldEnglish · 4 days agomessage-square39fedilinkfile-text
cross-posted from: https://piefed.world/c/tech/p/1436792/overnight-meta-deleted-all-her-accounts-ai-customer-service-wont-let-her-reach-a-human-i
minus-squareAlmacca@aussie.zonelinkfedilinkEnglisharrow-up2·4 days agoLong story short: if a company is running smoothly and serving customer’s needs, customer support should be minimal. There’s a reason Meta is so swamped with support calls.
Long story short: if a company is running smoothly and serving customer’s needs, customer support should be minimal. There’s a reason Meta is so swamped with support calls.