Chick-fil-A is turning down artificial intelligence in its drive-thru lanes, choosing human employee interaction over automated order takers as competitors embrace voice technology.
I got somewhat forced into one at a Rally’s the other day when I was in a rush and couldn’t be bothered to go somewhere else. It was a terrible experience, both because of the AI and because the food was just awful.
The burrito place near me tried doing an AI ordering thing for their phone service, but I never could get it to work. I told them that it didn’t work, and they gave me the magic words to skip to a human.
I got somewhat forced into one at a Rally’s the other day when I was in a rush and couldn’t be bothered to go somewhere else. It was a terrible experience, both because of the AI and because the food was just awful.
The burrito place near me tried doing an AI ordering thing for their phone service, but I never could get it to work. I told them that it didn’t work, and they gave me the magic words to skip to a human.