Everyone should always double check the total before paying for anything. That said, the Shake Shack case does seem like an influencer was deliberately making misleading rage bait content.
I guess Shake Shack has an up-charge on late night orders (which, seems like a lame policy but maybe, hopefully it at least goes towards better wages for the late shift workers). The person in the video timed it to start before the late night surcharge time but then finish after that time so it looked like it was a charge for not tipping when all transactions starting before 11pm and finishing after 11pm get the same sudden up-charge.
Basing the charge off of when the transaction ends seems like terrible UX, so I’m not team Shake Shack (also, is it just me or is their food wildly overrated?). Like if I was getting an egg mcmuffin at 10:59 and took too long to dig out my credit card and at 11am it said “no eggmcmuffin, lunch only!” I think I would have a melt down. Not that I really ever eat at SS or McD
Everyone should always double check the total before paying for anything. That said, the Shake Shack case does seem like an influencer was deliberately making misleading rage bait content.
I guess Shake Shack has an up-charge on late night orders (which, seems like a lame policy but maybe, hopefully it at least goes towards better wages for the late shift workers). The person in the video timed it to start before the late night surcharge time but then finish after that time so it looked like it was a charge for not tipping when all transactions starting before 11pm and finishing after 11pm get the same sudden up-charge.
Basing the charge off of when the transaction ends seems like terrible UX, so I’m not team Shake Shack (also, is it just me or is their food wildly overrated?). Like if I was getting an egg mcmuffin at 10:59 and took too long to dig out my credit card and at 11am it said “no eggmcmuffin, lunch only!” I think I would have a melt down. Not that I really ever eat at SS or McD