cross-posted from: https://lemmy.world/post/54354442
Outlook, Teams, Copilot, SharePoint: down 5+ hours today.
Microsoft’s SLA allows 44 minutes of downtime per month.
Today blew past that before lunch was over.
That means a credit:
25% if you were down more than 44 minutes
50% if you were down more than about 7 hours
Microsoft won’t apply it automatically. You have to ask.
How (2 minutes):
M365 admin center → Support → New service request → “SLA credit for EX1550543 / MO1550821”
(+ TM1550488 if Teams died this morning)
Bought through a reseller? Ask them.Do this today: note when it went down, when it came back, and how many users were affected.
Every credit nobody claims tells Microsoft outages are free.
Claim it. Share this with your IT team.
Original Post - https://www.reddit.com/r/Outlook/comments/1xur27a/microsoft_owes_you_money_for_todays_outage_they/
PS: Make it hurt.
Guys nobody here does procurement. Nobody who does procurement doesn’t understand this. It’s like day 1 shit 😂
You forget small businesses exist. This is great for those that wear many hats and probably don’t know.
Yep, I never would have known and the IT manager probably heard about it thirty years ago and forgot.
When I has 365 administration shoved onto me because of a departing team member I had no clue that existed so this would have been good to know.