cross-posted from: https://lemmy.world/post/54354442

Outlook, Teams, Copilot, SharePoint: down 5+ hours today.

Microsoft’s SLA allows 44 minutes of downtime per month.

Today blew past that before lunch was over.

That means a credit:

  • 25% if you were down more than 44 minutes

  • 50% if you were down more than about 7 hours

Microsoft won’t apply it automatically. You have to ask.

How (2 minutes):
M365 admin center → Support → New service request → “SLA credit for EX1550543 / MO1550821”
(+ TM1550488 if Teams died this morning)
Bought through a reseller? Ask them.

Do this today: note when it went down, when it came back, and how many users were affected.

Every credit nobody claims tells Microsoft outages are free.

Claim it. Share this with your IT team.

Original Post - https://www.reddit.com/r/Outlook/comments/1xur27a/microsoft_owes_you_money_for_todays_outage_they/

PS: Make it hurt.

  • Albbi@piefed.caEnglish
    18·
    19 hours ago

    Feels like the old Bill Gates will send you money chain email.

    "Hello everybody,

    My name is Bill Gates.

    I have just written up an e-mail tracing program that traces everyone to whom this message is forwarded. I am experimenting with this and I need your help. Forward this to everyone you know and if it reaches 1000 people everyone on the list will receive $1,000 at my expense.

    Enjoy.

    Your friend,
    Bill Gates".