Well, when the regulator goes “have you complained to the company yet??m” as a standard first step before you can make a report, you know nothing is getting enforced.
Optus, for example, has gotten extremely small fines.
Nothing is going to change unless the cost is higher than the profit.
We as individual consumers can do very little by ourselves.
You don’t “have to” but you often do, if you don’t want to make your life a pain in the arse.
It’s basically take it or leave it. And I just don’t think that’s good enough.
Well, when the regulator goes “have you complained to the company yet??m” as a standard first step before you can make a report, you know nothing is getting enforced.
Optus, for example, has gotten extremely small fines.
Nothing is going to change unless the cost is higher than the profit.
We as individual consumers can do very little by ourselves.
You don’t “have to” but you often do, if you don’t want to make your life a pain in the arse.
It’s basically take it or leave it. And I just don’t think that’s good enough.