I just phoned a business today that ended up with an “AI receptionist” when they didn’t answer the phone.
They wanted to take my name down, asked who I was leaving a message for, and then recorded the message…
My god what a painful process that was. It was absolutely useless. Firstly it got my name wrong, and then the name of the person I was leaving the message for wrong. No “Janet” my name is not Don it’s John, and no I’m not leaving a message for Kim Its for Kam. And then it needs to repeat your entire message back to you in order to make sure it didn’t fuck it up which amazingly the message was probably 95% okay but it was a giant waste of my time when a FUCKIN VOICEMAIL WOULD HAVE SUFFICED
an online store, for games used a fully AI agent as a CS, it was giving them the run around, till i kept asking about escalting it, finally it was able to either contact them shortly or through email.
Had an issue with Comcast today. They forced me to use their Xfinity app, but what I needed to do wasn’t an apparent option within the app. The only option I saw was a support chatbot. The chatbot listed a link to the option I was looking for. The link opened a webview within the Xfinity app, in which there was a link to download the Xfinity app.
Unnecessary Apps and chat bots. Two of my least favorite things referring me back and forth, forever, in an endless loop.
I just phoned a business today that ended up with an “AI receptionist” when they didn’t answer the phone.
They wanted to take my name down, asked who I was leaving a message for, and then recorded the message…
My god what a painful process that was. It was absolutely useless. Firstly it got my name wrong, and then the name of the person I was leaving the message for wrong. No “Janet” my name is not Don it’s John, and no I’m not leaving a message for Kim Its for Kam. And then it needs to repeat your entire message back to you in order to make sure it didn’t fuck it up which amazingly the message was probably 95% okay but it was a giant waste of my time when a FUCKIN VOICEMAIL WOULD HAVE SUFFICED
an online store, for games used a fully AI agent as a CS, it was giving them the run around, till i kept asking about escalting it, finally it was able to either contact them shortly or through email.
I’m reading along and I’m im like, “yep that’s dumb and that’s dumb, and that’s dumb. Yep that’s dumb and that’s dumb too.”
Then I read the last 7 words and, “Oof… yeah that is REALLY FUCKING DUMB”
Had an issue with Comcast today. They forced me to use their Xfinity app, but what I needed to do wasn’t an apparent option within the app. The only option I saw was a support chatbot. The chatbot listed a link to the option I was looking for. The link opened a webview within the Xfinity app, in which there was a link to download the Xfinity app.
Unnecessary Apps and chat bots. Two of my least favorite things referring me back and forth, forever, in an endless loop.
comcast is probably the worst cs, plus they always trying to pedal you shit.
Peddle but yes, they’re monsters
Just like they intended.