The patent called “STATE MANAGEMENT FOR VIDEO GAME HELP SESSIONS” describes multiple examples where a pop-up might ask a player to let a helper take over the gameplay for a while.
Imagine if a user were struggling to find a rare gem in an RPG; if allowed, the helper would take control from the player. They would proceed to chat and guide the user through the process of acquiring the gem.
A completely pragmatic soultion with minnimum effort to implement and no R&D cost? Sounds completely useless for generating value for shareholders.