Salesforce recently got rid of their “crate a case” form and replaced it with a chat bot to do the exact same thing. Of course it tries to talk you out of creating a case first, but will begrudgingly create one eventually. It’s one of the most asinine uses for a chat bot I’ve ever seen.
Fucking hilarious that the “best” chatbot can’t even manage a decent support chatbot…
is an oxymoron.
Salesforce recently got rid of their “crate a case” form and replaced it with a chat bot to do the exact same thing. Of course it tries to talk you out of creating a case first, but will begrudgingly create one eventually. It’s one of the most asinine uses for a chat bot I’ve ever seen.
Because it doesn’t work 🤣. I can think of maybe once in my life where a chat bot was able to answer my question.