Long-term gains from things like user satisfaction are hard to measure and predict.
That’s why you see these ‘Were you happy with our service?’ questions everywhere. Still, the people who answer these polls are in the minority and a specific subset of respondents, which is bad for statistics.
If risk adjusted profits are judged to be greater in the long term, it’s fiduciary responsibility to go for it
Long-term gains from things like user satisfaction are hard to measure and predict.
That’s why you see these ‘Were you happy with our service?’ questions everywhere. Still, the people who answer these polls are in the minority and a specific subset of respondents, which is bad for statistics.
Until a bunch of unknowns and uncertainty are added because no-one knows the future.
And they almost always assume that their actions won’t lead to a decline in users, too.
Today’s high inflation discourages heavily discounted returns years in the future.