That used to be their whole shtick, the third place experience. They wanted people to treat Starbucks as where they go when they want to relax or meet with friends, a place outside of their home and work, where the baristas knew their names and would chat and make them feel welcome. Especially a lot of older folks liked that, and would make it part of their routine. Starbucks threw that all away when they went to prioritising drive thru and mobile order/pay systems. It’s a shareholder business and this is capitalism. It’s either neverending growth or death.