• ShawiniganHandshake@sh.itjust.works
    link
    fedilink
    arrow-up
    2
    ·
    2 days ago

    Honestly? In the startup Universe. People at my company have to be reminded to check their email.

    The vast majority of customer interaction where I work is through Slack or Discord. Companies buy support plans just to get a Slack channel where they can tag their favourite support person / migration services person / the CEO.

    We’re mostly Millenials or thereabouts but we’re talking to Gen Z / Gen A and you gotta meet people where they are. For better or worse, that’s meant a lot less email.