When I was a retail manager any manager like that would have been out the door. Their job is to make it possible for the floor people to do their jobs, and part of that is protecting their staff from asshole customers.
Even when our people screwed up, we didn’t tolerate abuse of our staff. If the customer has a legitimate complaint they can be civil about it. Otherwise they’re welcome to leave. Even from a pure business perspective, you can’t tolerate abuse. New staff costs more than assholes spend.
Absolutely.
When I was a retail manager any manager like that would have been out the door. Their job is to make it possible for the floor people to do their jobs, and part of that is protecting their staff from asshole customers.
Even when our people screwed up, we didn’t tolerate abuse of our staff. If the customer has a legitimate complaint they can be civil about it. Otherwise they’re welcome to leave. Even from a pure business perspective, you can’t tolerate abuse. New staff costs more than assholes spend.