Happened to me once. I did not know who he was in told him so. It’s possible the guy was bluffing. He claimed to be some state senator.
Happened to me once. I did not know who he was in told him so. It’s possible the guy was bluffing. He claimed to be some state senator.
IT here so “customer service” but internally for a company, and yes I get this one from time to time. More often than its because someone failed their ID check and or forgot their security questions and they blow a gasket when we tell them to open a ticket by email or the portal.
Blah blah blah, do you know how busy I am, blah blah blah do you know who I am, blah blah blah…
Look, I dont care if your some security guard or the CEOs personal ass wiper. Resetting credentials is a critical function that the admins pawn off on us techs because users are insufferable and they dont want to deal with them most of the time. If you cant be bothered to do a little managment of your creds and keys, how the fuck do you still have a job. Get a password manager if its allowed but if we fail an audit because you wrote it down under your keyboard again… Well that problem is above my paygrade.
I love when people think I’m going to get in trouble for following the SOPs and maintaining compliance.
Like go right ahead tell my boss that I’m doing my job correctly.
There should be a policy hidden from higher ups
If a higher up complains to your boss that youre following policy and its fucking up their day, you get a $0.25/h raise each time.