This was the big eye opener when we ditched our near-monopoly chain grocery for a smaller competitor. Smaller stores, but they had more employees stocking the shelves and more cashiers so you waited less to get out. And in the jelly aisle they had 4 flavors instead of 84. Six kinds of cereals plus six more granolas to choose from, not an endless aisle of $8 wafer thin boxes of sugar coated puffed grains with familiar cartoon characters on the front. Five flavors of ice-cream, not 205. 20 types of yogurt, not 386. It took a little while to get used to the idea that I couldn’t get my preferred brand and size of grape jelly, but after I tried their one option - organic and half the price per ounce of the chain competitors - I decided: grape jelly is grape jelly, this one is fine.
P.S. - I feared I may have been exaggerating, but the above numbers are accurate - I overestimated a little on jelly at first, but pretty much nailed the ice-cream and yogurt first try.
Framing this as a customer loss is funny. Switching brands means it’s the brands that are losing, geniuses.
Pretty mind blowing to think maybe people don’t need 200 variations of the same sugary grains.
This was the big eye opener when we ditched our near-monopoly chain grocery for a smaller competitor. Smaller stores, but they had more employees stocking the shelves and more cashiers so you waited less to get out. And in the jelly aisle they had 4 flavors instead of 84. Six kinds of cereals plus six more granolas to choose from, not an endless aisle of $8 wafer thin boxes of sugar coated puffed grains with familiar cartoon characters on the front. Five flavors of ice-cream, not 205. 20 types of yogurt, not 386. It took a little while to get used to the idea that I couldn’t get my preferred brand and size of grape jelly, but after I tried their one option - organic and half the price per ounce of the chain competitors - I decided: grape jelly is grape jelly, this one is fine.
P.S. - I feared I may have been exaggerating, but the above numbers are accurate - I overestimated a little on jelly at first, but pretty much nailed the ice-cream and yogurt first try.