The real ROI of AI for knowledge work: the task-level gains (Noy-Zhang, Brynjolfsson), the jagged frontier (BCG-Harvard), the 2.8% real-world time saving and no earnings effect (Humlum), 95% of enterprise pilots with no P&L return (MIT), and how to capture what is real.
With each of these studies, I am coming to believe more and more strongly that there is a large body of work being done that simply does not need to be done, and that all work that LLMs can do is a subset of that unnecessary work.
With each of these studies, I am coming to believe more and more strongly that there is a large body of work being done that simply does not need to be done, and that all work that LLMs can do is a subset of that unnecessary work.