Why would something stop being a mistake just because of post-incident actions from a third party? How does that make any sense?
Xbox Live chief enforcement officer Stephen Toulouse acknowledges the agent reviewing a fellow gamer’s complaint against Moore made a mistake.
He says keeping up with slang and policing Xbox Live for offensive language is challenging, but mistakes in judgment are rare.
Toulouse says training has since been updated.
That’s from the source Wikipedia cites.
They made a mistake, eventually it was recognized, and they claim they’ve since updated their training to prevent similar incidents in the future. Isn’t that a good outcome? The guy got his account back. And Xbox apologized and took steps to ensure it doesn’t happen again. What else do you want?
Why would something stop being a mistake just because of post-incident actions from a third party? How does that make any sense?
That’s from the source Wikipedia cites.
They made a mistake, eventually it was recognized, and they claim they’ve since updated their training to prevent similar incidents in the future. Isn’t that a good outcome? The guy got his account back. And Xbox apologized and took steps to ensure it doesn’t happen again. What else do you want?