Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop “only accepts 32GB RAM maximum.”

The removed RAM was sent back to the customer with the laptop.

Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/

_**Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec**_

  • SpaceNoodle@lemmy.world
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    3 hours ago

    This why I shop at my local Ace Hardware. They actually know their shit there. It’s worth a little extra markup - plus, the money’s mostly staying in the neighborhood.

    • hansolo@lemmy.today
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      1 hour ago

      100% true. When I visit my parents, Home Depot is like the Best Buy of home stuff. No one knows shit, no one cares. Ace is where you go to have someone take a minute longer to give you real info. It’s like some secret third space where if they served coffee or beer, people would spend half their day there.

    • Gust@piefed.social
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      56 minutes ago

      Plus the ace cashier will be a friendly face when you’re back in the store for the 4th time that day, after being sure you bought all needed components of your project during your first trip

      • halcyoncmdr@piefed.social
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        6 minutes ago

        I’ve always had that same experience with Ace in my area. The people there actually know their departments and can help with relevant questions. I try to go there whenever possible over Home Depot or Lowe’s because of it.