That’s something Ben Thompson said a recent episode of Dithering . He was referring to how he felt while trying to help his mom get control of her digital…
And I, too, am embarrassed on behalf of the tech industry — by our collective failure.
It’s not usually failure though: it’s success in something that’s deliberately hostile, abusive and exploitative towards users. Failure world be to try to serve the user and get it wrong. But modern tech is designed to serve capital, not users, and on those terms it is succeeding.
It’s not usually failure though: it’s success in something that’s deliberately hostile, abusive and exploitative towards users. Failure world be to try to serve the user and get it wrong. But modern tech is designed to serve capital, not users, and on those terms it is succeeding.