When I worked a help desk job, I once spent seventeen minutes trying to describe to a customer where the semicolon is on a keyboard. I know how long it was because my then-manager listened in and thought it so ridiculous that he sent me the recording of the call because it made him laugh.
This is relevant because the reason I wanted her to type a semicolon was to press shift+semicolon to type the web address used by my employer to grant remote access. I don’t remember why she needed to type http: … It was more than half my life ago. I was probably following a script or maybe I made the mistake of saying the full URL and the customer fixated on it.
Point is, though remote management is better now than it was, it doesn’t solve all woes.
I remember decades ago when I did desktop support, we had found a software which could initiate remote desktop without the user (in our network) having to do anything on their end. IT Security was not happy with us when they eventually found out, but it was so goddamn convenient while it worked :D
And the scam industry. Previously the scammers had spent long hours on the phone with my father to get to his bank account (must have been frustrating that it’s usually empty), now he has anydesk and they can be more efficient. To bad because he enjoyed the attention.
And that’s why remote desktops became a standard in the desktop support industry.
When I worked a help desk job, I once spent seventeen minutes trying to describe to a customer where the semicolon is on a keyboard. I know how long it was because my then-manager listened in and thought it so ridiculous that he sent me the recording of the call because it made him laugh.
This is relevant because the reason I wanted her to type a semicolon was to press shift+semicolon to type the web address used by my employer to grant remote access. I don’t remember why she needed to type http: … It was more than half my life ago. I was probably following a script or maybe I made the mistake of saying the full URL and the customer fixated on it.
Point is, though remote management is better now than it was, it doesn’t solve all woes.
I remember decades ago when I did desktop support, we had found a software which could initiate remote desktop without the user (in our network) having to do anything on their end. IT Security was not happy with us when they eventually found out, but it was so goddamn convenient while it worked :D
And the scam industry. Previously the scammers had spent long hours on the phone with my father to get to his bank account (must have been frustrating that it’s usually empty), now he has anydesk and they can be more efficient. To bad because he enjoyed the attention.
Phone support in the 1990s was an absolute blast… 30 minutes round and around before “oh, NOW I understand what you’re trying to describe.”