The only reason I haven’t cancelled yet is because I moved my family, including my parents, onto a family plan with them, and that’s going to be a lot of work to move everyone again.
But this shit fucking sucks. I recommended this product to my loved ones because it’s supposed to be trustworthy and secure, and now I find out it’s neither of those things.
If you’re a Proton customer right now and not in a position to simply cancel your account, submit a support ticket laying out your concerns. I got a detailed and lengthy response back within a day (one that was clearly not a form letter either, it directly addressed all the points I raised). Flooding their support channels will make it clear that they are in some serious shit here.
Write to the Proton Foundation too. Demand that Yen be removed from the board and the company, and that serious changes be made to the leadership at Proton to ensure this never happens again.
The advice I use for myself is always assume a service will either turn shitty enough that you need to leave, or just shut down due to some reason, so I try and only use services that make it easy to move away from.
So instead of Proton or Tuta, use a normal email provider that provides IMAP and supports a custom domain name. There are good ones around for privacy and features like Mailbox.org or similar.
A domain is ~$12/year and ensures you (hopefully) never need to change a bunch of emails on accounts again even if moving to a different email provider.
I’d recommend either Fastmail, Posteo or Mailfence for email, Cryptpad for Drive, Keepass for Vault, NymVPN for VPN, and literally any FOSS calendar app for calendar.
The only reason I haven’t cancelled yet is because I moved my family, including my parents, onto a family plan with them, and that’s going to be a lot of work to move everyone again.
But this shit fucking sucks. I recommended this product to my loved ones because it’s supposed to be trustworthy and secure, and now I find out it’s neither of those things.
If you’re a Proton customer right now and not in a position to simply cancel your account, submit a support ticket laying out your concerns. I got a detailed and lengthy response back within a day (one that was clearly not a form letter either, it directly addressed all the points I raised). Flooding their support channels will make it clear that they are in some serious shit here.
Write to the Proton Foundation too. Demand that Yen be removed from the board and the company, and that serious changes be made to the leadership at Proton to ensure this never happens again.
The advice I use for myself is always assume a service will either turn shitty enough that you need to leave, or just shut down due to some reason, so I try and only use services that make it easy to move away from.
So instead of Proton or Tuta, use a normal email provider that provides IMAP and supports a custom domain name. There are good ones around for privacy and features like Mailbox.org or similar.
A domain is ~$12/year and ensures you (hopefully) never need to change a bunch of emails on accounts again even if moving to a different email provider.
That’s great advice, when you don’t have to explain to your elderly parents why you need to migrate their email for the second time in six months.
I’m moving off of proton due to this and it’s just me. It’s still difficult finding a better solution. Good luck.
I’d recommend either Fastmail, Posteo or Mailfence for email, Cryptpad for Drive, Keepass for Vault, NymVPN for VPN, and literally any FOSS calendar app for calendar.
I moved to mailbox.org for mail and vaultwarden and Obscura for pass and vpn.