tried rebooting, didn’t work. Tied restoring license, didn’t work. Can’t communicate with them because their stupid AI bullshit ahows no submit button to send my questions.

So…. Is there a class action suit I can jump in on?

EDIT; an hour on the phone with three different departments. And the end result:

I have to buy the game again. Even though they verified that it shows purchased- both in my actual account (he even quoted me the purchase date) , AND through the PS app.

This is how it starts folks. Canceling my PS Plus as we speak.

  • massacre@lemmy.worldEnglish
    17·
    4 days ago

    Take it to small claims court. Ask for the money to replace the game + the filing fee from Sony America. Cite all documentation confirming your attempt at relief and if you have it, receipt of the game - possibly available in the form of credit card receipt, but also proof that you’ve played the game on the system.

    They won’t even contest it most likely. Send the bill to their finance department.

    • VGpunx@lemmy.zipEnglish
      2·
      3 days ago

      Would the time they spent pursuing legal action be considered “damages”? I think I remember covering that in college

      • massacre@lemmy.worldEnglish
        1·
        2 days ago

        No. Small Claims court won’t handle that (maybe in some jurisdictions?) - that would require a real suit to be filed and proof that they are “damages” which is probably not a “juice worth the squeeze” effort here with such a small amount (under $5K typically)