Important Notice of Security Incident
forums.plex.tv
We have recently experienced a security incident that may potentially involve your Plex account information. We believe the actual impact of this incident is limited; however, action is required from you to ensure your account remains secure. What happened An unauthorized third party accessed a limited subset of customer data from one of our databases. While we quickly contained the incident, information that was accessed included emails, usernames, securely hashed passwords and authentication...

We have recently experienced a security incident that may potentially involve your Plex account information. We believe the actual impact of this incident is limited; however, action is required from you to ensure your account remains secure.

What happened

An unauthorized third party accessed a limited subset of customer data from one of our databases. While we quickly contained the incident, information that was accessed included emails, usernames, securely hashed passwords and authentication data.

Any account passwords that may have been accessed were securely hashed, in accordance with best practices, meaning they cannot be read by a third party. Out of an abundance of caution, we recommend you take some additional steps to secure your account (see details below). Rest assured that we do not store credit card data on our servers, so this information was not compromised in this incident.

What we’re doing

We’ve already addressed the method that this third party used to gain access to the system, and we’re undergoing additional reviews to ensure that the security of all of our systems is further strengthened to prevent future attacks.

What you must do

If you use a password to sign into Plex: We kindly request that you reset your Plex account password immediately by visiting https://plex.tv/reset. When doing so, there’s a checkbox to “Sign out connected devices after password change,” which we recommend you enable. This will sign you out of all your devices (including any Plex Media Server you own) for your security, and you will then need to sign back in with your new password.

If you use SSO to sign into Plex: We kindly request that you log out of all active sessions by visiting https://plex.tv/security and clicking the button that says ”Sign out of all devices”. This will sign you out of all your devices (including any Plex Media Server you own) for your security, and you will then need to sign back in as normal.

Additional Security Measures You Can Take

We remind you that no one at Plex will ever reach out to you over email to ask for a password or credit card number for payments. For further account protection, we also recommend enabling two-factor authentication on your Plex account if you haven’t already done so.

Lastly, we sincerely apologize for any inconvenience this situation may cause you. We take pride in our security systems, which helped us quickly detect this incident, and we want to assure you that we are working swiftly to prevent potential future incidents from occurring.

For step-by-step instructions on how to reset your password, visit:https://support.plex.tv/articles/account-requires-password-reset

  • b34k@lemmy.worldEnglish
    6·
    6 hours ago

    I’m no lawyer, but wouldn’t that basically open them up to an instant win for anyone who files lawsuits against them?

    • Smoogs@lemmy.worldEnglish
      1·
      6 hours ago

      Yes and no. hacking isn’t new. Everyone could get sued technically for security breaches for not taking enough interest in their own security.

      But then it’s ridiculous if you could sue your own grandma cuz you once used her computer to print your resume and because she uses default passwords now someone has all your info you had from anything you left behind.

      Ransom and hacking is pretty common unfortunately in the industry. And it is in part on the user to also take practices to protect themselves if they haven’t enabled 2F yet. And there’s way more you can do where you make email masks now and simply do not fill in with your accurate information like don’t use your real name.and use a VPN. Store stuff on ext drives and less on clouds that don’t use e2e encryption

      I don’t know if it’s perfect but as a user just always have it back in your mind that your information can be obtained(if you ever used a web service to check your info on the dark web, this is pretty much going to be a given) . And it probably has. So maybe at least you can try to control what gets obtained.

      • AA5B@lemmy.worldEnglish
        1·
        5 hours ago

        In some ways 2fa is a weak spot even disregarding recovery processes being open to social engineering, now you’re giving a verified identifier uniquely tied to you

        I generate unique email addresses and passwords for every account but can’t realistically do that with phone numbers

        2fa by sms or voice isn’t especially secure anyway since you’re open to sim attacks and social engineering. I have a lot more hope for Passkeys but don’t really trust the practical advice arts of managing them yet