Back in the early 2000’s I worked at Akamai, and as part of my training I spent time in their Network Operations Center. They have equipment in literally thousands of data centers around the world, and rely on the datacenter staff for any physical work.
One day I was looking at old tickets in the NOC and found one that had been open for a few years and apparently abandoned. It was about an entire rack of gear at a small Midwest ISP that had stopped responding. The NOC staff had tried all their typical remote troubleshooting then reached out to the ISP for physical troubleshooting.
The last comment in the ticket stated that the datacenter had been destroyed by a tornado.
“Data centre unavailable for the foreseeable future. Ticket closed.”
Back in the early 2000’s I worked at Akamai, and as part of my training I spent time in their Network Operations Center. They have equipment in literally thousands of data centers around the world, and rely on the datacenter staff for any physical work.
One day I was looking at old tickets in the NOC and found one that had been open for a few years and apparently abandoned. It was about an entire rack of gear at a small Midwest ISP that had stopped responding. The NOC staff had tried all their typical remote troubleshooting then reached out to the ISP for physical troubleshooting.
The last comment in the ticket stated that the datacenter had been destroyed by a tornado.
Why would they not close the ticket as “WONTFIX” or something in that situation?
My guess is that they hoped to eventually replace the equipment if/when the datacenter was rebuilt.