The reason people say Samsung sucks isn’t because they’re bad at statistics, it’s because they can look at the blatant planned obsolescence.
For example, the “spider arm” on Samsung washers is deliberately made from the wrong metal so it literally disintegrates due to corrosion and breaks into pieces after a few years (i.e. shortly after the warranty ends), even as every single other metal component in the damn thing is made out of stainless steel and remains pristine.
That’s not my picture, but that’s what happened to my washer. I took it apart and saw for myself. And it’s not random bad luck, either; it’s designed into the product for it to fail that way.
So that’s why when some of us say we know for a fact that Samsung is shit, WE KNOW FOR A FACT that Samsung is shit, and we can demonstrate exactly WHY Samsung is shit. So don’t fucking tell us our experience is “limited” and “biased!”
That’s a problem, but these days the new problem is that even the expensive stuff is often still cheaply made and just dressed up with “premium” features and styling (that’s also cheap to implement, but artificially withheld from the lower-end models to punish people who pay less).
If you look hard enough, yes, but the other issue is that the shit I described above sells for the same price as quality but costs less to make, which means the glorified trash is more profitable. Even when companies care about their long-term reputation and don’t succumb to that pressure to enshittify, they’ll be out-competed by those that do and eventually go bankrupt or get bought out by private equity and forced to do it anyway. The market is littered with examples of companies that had great reputations for “buy it for life” products, until all of a sudden they didn’t anymore.