My app suddenly said “your account expires in two days”. Weekend was around the corner and there is no way that I could receive one of their refill vouchers in time (I use this method for privacy). I reached out to them, asking them to add a few more days to my account so that all my devices don’t get deleted when my account expires. I also emphasized, that they can of course subtract that amount of days from my next refill. I sent them my account number, encrypted with PGP, and within 12 hours, they replied: I added three more days. It’s on the house. Have a good day! :)
That was really nice of them. :)
What‽ I haven’t heard customer support like that for decades from a company large enough to be recognizable. I’m a Proton user, but this is a hell of an endorsement.
He he, yeah, twas a nice surprise :D
I swear on EVERYTHING that I was imagining Holt when I wrote it :D 🩵🩵🩵