Same. My housemates called the ISP for support once when they couldn’t wait literally 15 minutes for me to check out why their Internet was down (router just needed a restart) and the first thing out of the ISP dudes mouth was “with the way your network is configured I can’t see anything on your side” (which yeah, that’s the fucking point) he was in the middle of walking them through resetting the ISP router back to defaults when I arrived and put a stop to it. Why the fact that he was able to connect to their endpoint wasn’t sufficient to indicate to them that the Internet connection was not the issue I do not know.
Why the fact that he was able to connect to their endpoint wasn’t sufficient to indicate to them that the Internet connection was not the issue I do not know.
L1 isn’t there to think, they’re there to read from their script.
Same. My housemates called the ISP for support once when they couldn’t wait literally 15 minutes for me to check out why their Internet was down (router just needed a restart) and the first thing out of the ISP dudes mouth was “with the way your network is configured I can’t see anything on your side” (which yeah, that’s the fucking point) he was in the middle of walking them through resetting the ISP router back to defaults when I arrived and put a stop to it. Why the fact that he was able to connect to their endpoint wasn’t sufficient to indicate to them that the Internet connection was not the issue I do not know.
L1 isn’t there to think, they’re there to read from their script.
I mean yeah, but I was hoping the people I share living space with would have at least been smart enough to work that out.