• ShawiniganHandshake@sh.itjust.works
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      2 days ago

      Honestly? In the startup Universe. People at my company have to be reminded to check their email.

      The vast majority of customer interaction where I work is through Slack or Discord. Companies buy support plans just to get a Slack channel where they can tag their favourite support person / migration services person / the CEO.

      We’re mostly Millenials or thereabouts but we’re talking to Gen Z / Gen A and you gotta meet people where they are. For better or worse, that’s meant a lot less email.

    • GiorgioPerlasca@lemmy.ml
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      2 days ago

      In some companies, Microsoft Teams has replaced in part e-mail, so that an email became a message on a shared channel.