The complaint says DoorDash drivers began waiting to batch multiple orders together after gaining virtual visibility into kitchen systems, allowing them to see when pizzas would come out of the oven.
Instead of immediately leaving with a completed order, the suit claims drivers waited “up to fifteen (15) minutes” for additional deliveries, increasing the time between when a pizza is removed from the oven rack and when it leaves the building to be delivered. That delay slowed deliveries, disappointed customers, and caused a sharp drop in sales, the suit says.
The lawsuit also alleges Dashers could see tip amounts and whether orders were cash payments, making some drivers less likely to accept certain deliveries.
Fair point, although that’s more info than this article provided. But since Doordash came into the picture at the same time as the new software, we don’t know whether the same things would or wouldn’t have happened with the old software. In any case, with claimed losses of $100 Million in sales the plaintiff definitely isn’t a lone pizza place, it’s some large-scale multi-unit franchise business that owns tons of them, and I’m fine with them clawing for each other’s piles of money.