Welcome to this week’s casual kōrero thread!
This post will be pinned in this community so you can always find it, and will stay for about a week until replaced by the next one.
It’s for talking about anything that might not justify a full post. For example:
- Something interesting that happened to you
- Something humourous that happened to you
- Something frustrating that happened to you
- A quick question
- A request for recommendations
- Pictures of your pet
- A picture of a cloud that kind of looks like an elephant
- Anything else, there are no rules (except the rule)
So how’s it going?
If there is not a monopoly a business that provides better customer support should win in the marketplace.
regarding the second point. They already know the addresses of all their customers right?
For emailing customers, it’s not about their addresses but working out who is affected. Remember the ISPs don’t run the internet lines (largely this is Chorus). This is assuming they even know what the issue is early enough to tell people. By the time they work out where the issue is it may only be 2 minutes until service is restored.
In terms if the marketplace thing, we don’t actually have that much competition. Many of the medium sized companies are owned by one of the three big telcos.
Chorus has a map showing the outages and who is effected. Same for powerco.
It is my experience neither chorus nor powerco can fix any outage in less than six hours. My ISP says any outage will be fixed between 24 and 48 hours. They will not promise less than that.
If it’s really a case of Chorus providing a map and they just have to run their database of customers against the Chorus data… then there is really no excuse.