You are simply guessing. With no way to verify your claim. For all we know, the customer support person DID google “Fort Gay VW”, and was presented with pornography. Perhaps that person should have used a dedicated map instead of a simple search. Perhaps that’s an adjustment that can be made without making someone lose their job and potentially livelihood.
You don’t just fire someone for a mistake. It’s ok to make an honest mistakes. The important part is that you learn from them.
Why would something stop being a mistake just because of post-incident actions from a third party? How does that make any sense?
Xbox Live chief enforcement officer Stephen Toulouse acknowledges the agent reviewing a fellow gamer’s complaint against Moore made a mistake.
He says keeping up with slang and policing Xbox Live for offensive language is challenging, but mistakes in judgment are rare.
Toulouse says training has since been updated.
That’s from the source Wikipedia cites.
They made a mistake, eventually it was recognized, and they claim they’ve since updated their training to prevent similar incidents in the future. Isn’t that a good outcome? The guy got his account back. And Xbox apologized and took steps to ensure it doesn’t happen again. What else do you want?
You are simply guessing. With no way to verify your claim. For all we know, the customer support person DID google “Fort Gay VW”, and was presented with pornography. Perhaps that person should have used a dedicated map instead of a simple search. Perhaps that’s an adjustment that can be made without making someone lose their job and potentially livelihood.
You don’t just fire someone for a mistake. It’s ok to make an honest mistakes. The important part is that you learn from them.
It stops being an honest mistake when mayors have to get involved, in my opinion.
Why would something stop being a mistake just because of post-incident actions from a third party? How does that make any sense?
That’s from the source Wikipedia cites.
They made a mistake, eventually it was recognized, and they claim they’ve since updated their training to prevent similar incidents in the future. Isn’t that a good outcome? The guy got his account back. And Xbox apologized and took steps to ensure it doesn’t happen again. What else do you want?