To the largest fast food company in the world they couldn’t spare 20k to make amends. To them that’s a less than a single employee’s salary, a fraction of one of their lawyer’s salaries. Absolutely pathetic
It’s just like the whole thing right now with Bricks and Minifigs. They could have just made the guy whole in the first place but refused to let a customer make demands.
I will never understand how a company isn’t able to say a simple “sorry, we got it wrong”.
That whole thing could have been prevented if that Brock guy hadn’t tried to act tough and cross his arms trying to scare him. He could have said “This is hard, I’m not aware of this, but obviously you have a contract here. I’ll show you I have the inventory, and tell you what going forward I’ll keep a special note when anything is sold, but it’s obvious we aren’t going to be able to solve this just the two of us here. Let me contact the previous owner and see if we can figure this out.”
I’d also add:
The $20,000 included about $10k in medical costs, a few thousand for loss of income and another few thousand for expected medical costs.
McDonalds offered… $800.
To the largest fast food company in the world they couldn’t spare 20k to make amends. To them that’s a less than a single employee’s salary, a fraction of one of their lawyer’s salaries. Absolutely pathetic
Could spare? Yes.
Would spare? This is Ray Kroc’s baby we’re talking about.
Think of the shareholders!
McDonald’s deals with several legal claims a day. 99.99% of the time, $800 makes people go away.
It’s just like the whole thing right now with Bricks and Minifigs. They could have just made the guy whole in the first place but refused to let a customer make demands.
I will never understand how a company isn’t able to say a simple “sorry, we got it wrong”.
That whole thing could have been prevented if that Brock guy hadn’t tried to act tough and cross his arms trying to scare him. He could have said “This is hard, I’m not aware of this, but obviously you have a contract here. I’ll show you I have the inventory, and tell you what going forward I’ll keep a special note when anything is sold, but it’s obvious we aren’t going to be able to solve this just the two of us here. Let me contact the previous owner and see if we can figure this out.”
McDonald’s just got confused and thought they were covering medical expenses in a civilized country.