• Transparent_knoll@awful.systems
    link
    fedilink
    English
    arrow-up
    111
    arrow-down
    2
    ·
    1 day ago

    Keller said he’s changed the system so customers with reservations have to pre-pay for drinks, including a service charge. “It’s just to protect our staff,”

    So, customers not paying tips is forcing the business to pay a living wage, as well as incorporate wages into the price model of products rather than leave it as a hidden morality tax?

    Oh, The horror. /s

    • tylersloeper@lemmy.zip
      link
      fedilink
      English
      arrow-up
      3
      ·
      4 hours ago

      They won’t pay a living wage. That is just wishful thinking. They will just replace staff that quit, and continue to pay them nothing.

    • 9488fcea02a9@sh.itjust.works
      link
      fedilink
      English
      arrow-up
      1
      arrow-down
      1
      ·
      5 hours ago

      I find the forced tip is better than the emotional extortion at the payment terminal… it ends up being the same price

      And if it’s a forced tip, just take the next logical and include the service in the price of the item… and if service really isnt included in the production of the food, just let me pick it up from the kitchen myself. No need to pay $5 just to walk 20m with a plate.

      Finally, the next logical step, include any taxes in the menu price and make round numbers… $10, $15, $18, etc… final bill $55… this is what they do in most of europe

      I hate looking at bills that have numbers seemingly generated by RNG… $54.97 for a meal, wtf… just make it $55

      • architect@thelemmy.club
        link
        fedilink
        English
        arrow-up
        2
        arrow-down
        1
        ·
        4 hours ago

        There’s no fucking way the boh would just be ok with customers “just picking up their food from the kitchen” that’sa joke, right? Those people WILL spit in your food if you so much as look at them funny back there.

        You think tipping servers is so bad? Deal with the head chef looking at your stupid gaping maw in the middle of dinner service. You’ll beg to tip a server.

        • ArcaneSlime@lemmy.dbzer0.com
          link
          fedilink
          English
          arrow-up
          2
          ·
          3 hours ago

          Lol these people have no clue how many drugs the BOH is on at all times, half of them have prison records, you’ll hear at least one slur, and might get hit on by the dish, it’s lawless. There’s a reason most of them can’t get a corporate job lol.

        • 9488fcea02a9@sh.itjust.works
          link
          fedilink
          English
          arrow-up
          1
          ·
          3 hours ago

          Yeah, obviously i dont think customers should be in the kitchen…

          Thats why it makes no sense for “carrying food from the kitchen” to be an optional service charge… it’s a MANDATORY part of the product you are selling… so make it part of the price…

    • yeehaw@lemmy.ca
      link
      fedilink
      English
      arrow-up
      26
      arrow-down
      1
      ·
      edit-2
      1 day ago

      Sounds like a good “problem” to me. Fuck tipping. It all originated from slavery also.

      It really obscures costs to the consumer who is required to do math every time. A $20 meal plus tax plus tip lol. So stupid. Just post the price for the thing and be done with it.

    • CombatWombat@feddit.online
      link
      fedilink
      English
      arrow-up
      37
      ·
      1 day ago

      I find service charges pretty horrifying. I would like the number on the menu to be the number that I actually pay when I cash out, and service charges don’t do that.

      • ThePowerOfGeek@lemmy.world
        link
        fedilink
        English
        arrow-up
        24
        ·
        edit-2
        1 day ago

        I’ve lived in the US for decades and I would like this too. The whole tip culture here is stupid. Just include a gratuity for the staff by default. Or better still, pay them a living wage like most other countries.

    • FlashMobOfOne@lemmy.world
      link
      fedilink
      English
      arrow-up
      9
      ·
      1 day ago

      Yeah, it’s dumb. One of the many things we do differently than the whole rest of the world in service to the civic religion of capitalism.

      • 🌞 Alexander Daychilde 🌞@lemmy.world
        link
        fedilink
        English
        arrow-up
        8
        ·
        1 day ago

        It’s worse than that. It comes from racism and slavery. When you started having folks freed up from slavery who were doing jobs like being a waiter, Rich folk set the system up under the guise of saying good service gets good tips, but really it allowed them not to pay them. And so they had to work really hard for whatever tips they could get.

        And that basically continues today. The system is absolutely bullshit.