Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB
A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.
The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop “only accepts 32GB RAM maximum.”
The removed RAM was sent back to the customer with the laptop.
Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/
_**Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec**_
I worked at best buy geek squad for 5 years over a decade ago. I saw best buy turn their reputation around with a new CEO who focused on customer care, training employees so they knew what they were doing. I rose through the ranks to a full repair agent where I did repairs proudly.
About 6 years ago the board ousted the last CEO for not making enough profits. The new one essentially reversed everything overnight. Less training, lower wages, less employees. It shows every time I’m in a best buy and it kills me. We had something special then, but new CEO doesn’t care. Line must go up, and torpedoed all of that consumer trust. Now I don’t recommend anyone buy anything from best buy.
I had to buy a laptop 2 years ago and was eyeing a laptop, and a sales person attempted to help me. I tried to be nice, thanks but I got this, but obviously had a madatory spiel. Told them I was just going to install linux and they said “oh this won’t support that”. Okay sure, thanks for showing you don’t know anything, okay goodbye. I went from promoting geek squad warranties to now I wouldnt trust them at all.
Your story about buying a laptop reminds me of a scene from Parks and Rec when Ron Swanson’s picking up supplies for a project at a home improvement store.
It is, but more because they (employees as a whole) used to know, but now they just kind of “read the cards” that are in front of them. Not their fault, corporate killed all of the training
This why I shop at my local Ace Hardware. They actually know their shit there. It’s worth a little extra markup - plus, the money’s mostly staying in the neighborhood.
100% true. When I visit my parents, Home Depot is like the Best Buy of home stuff. No one knows shit, no one cares. Ace is where you go to have someone take a minute longer to give you real info. It’s like some secret third space where if they served coffee or beer, people would spend half their day there.
Plus the ace cashier will be a friendly face when you’re back in the store for the 4th time that day, after being sure you bought all needed components of your project during your first trip
Stop following me around.
Man am I glad to hear that. I just got a weed trimmer there and wasn’t sure I made the right choice.
I’ve always had that same experience with Ace in my area. The people there actually know their departments and can help with relevant questions. I try to go there whenever possible over Home Depot or Lowe’s because of it.
I was BestBuy services when they bought Geek Squad circa 2004. We went from “keep the customers happy by actually solving their problem so they come back and buy more” to “you’re all salespeople so charge every customer $60 just to set the computer down on the counter and push magazine subscriptions”
They must’ve gone back and forth a couple of times since then.
Yup, I started at the tail end of where you ended where they realized they done fucked up again, and then rinse and repeat. Good leaders learned it’s a long term gain, that services are there to support the sales. Then they get “line go up” short term morons who kill all of that good will for a good quarter, and the stock plummets. To me you can see it clearly in their stock price:
You can see your drop down, then they realized they fucked up, then my time was around 2011-2015, you can see the collapse and rebuild. Then wit does go up during the tenure of Jolie, until he was forced out. They enjoyed short term profits and got lucky through covid, and now they’re floundering because they don’t really know how to retain customers, so it’s wildly fluctuating.
The board didn’t oust Joly 6 years ago. He chose to retire. Corie Barry was not a good CEO as his replacement.
It’s possible they actually did want to retire, but if that’s the case they almost always pick a successor that will continue along the same path.
Most of the time you see a CEO “retire”, they’re being forced out by the board and paid off with a golden parachute to not make waves on the way out. And the next CEO is installed to make whatever changes the board wants implemented that the previous CEO refused to do.
Wait, Hubert Joly is gone‽
Fuck.
I remember the Brad Anderson days.